FirstGuitar “Easy-to-Play” Guarantee

  • We are so confident in the quality and easy playability of our guitars that we offer a 100% Money Back guarantee.
  • If within a 30 Day Trial period you don’t find our guitars to be the easiest to play in their class, we will refund the purchase price of your order.
  • Inspected and adjusted to the specifications of Jim Thomas, founder of Thomas Music Co. and co-founder of
  • No one knows the needs of the new player better than a dedicated professional music/guitar teacher.
  • For this very reason every guitar that comes through our doors goes through a 26 point inspection and adjustment process.
  • This is your guarantee of a guitar that is selected, inspected and adjusted so you can experience greater success in learning to play the guitar and develop proper technique.

All Other Products

30 Day Return Policy *

We want you to be happy and completely satisfied with our products. If you are not satisfied with your purchase and need to make an exchange or obtain a refund, our goal is to make that process as fair and easy as possible. Please follow the instructions below.

* The following items cannot be returned:

Opened books, opened cassettes, opened CD’s, opened videos, opened software, wind instruments (harmonicas, etc. including toys), open sets of strings, internal ear plugs, ear phones and special orders.